Free Downloads

Gain access to a range of free articles and reports on a range of topics including planning, how to grow your business, customer service, how to get the best from your team.

Hospitality Business Management Tools

Why waste time reinventing the wheel, when there are already tools available to help you monitor and control your costs and audit your standards.

Here is a range of tools for you to use to keep control of your costs, help grow your sales, and plan and audit your hotel.

The Customer Journey Audit checklist

Become your own hotel inspector, or train your staff to become your personal team of hotel inspectors giving you valuable and objective feedback where ever and whenever you want. How often do you put yourself in your customers’ shoes?

How to Get the Best from your Team (free recording)

Join me on this free recording from my recent tele seminar, where I amswer the questions to my most frequently asked questions from my hospitality coaching clients. A 60 minutes information packed call.

How to Boost Sales and Get More Repeat Bookings for your Hotel (free report)

Here are 57 ways to boost sales and get more repeat bookings from your existing customers to generate more profit for your hotel.

Profitable Promotions to Improve Hotel Occupancy and Hotel Revenues

Get everything you need to run a successful promotion. This step by step programme will take you through the stages you need to complete to put together, cost and run a successful promotion that ticks all these boxes, to get you more sales, improve hotel occupancy, increase hotel revenue, and ultimately, hotel growth to make more profit for your hotel.

Hotel Success Handbook

For seasoned hoteliers and those new to running a hotel, the Hotel Success Handbook is packed with practical tips and actions to improve business results.

De-mystifying and explaining good sales, marketing, operations and training practices the Hotel Success Handbook is a guide for owners and managers of Hotels who want some new ideas, or a handy ‘checklist’ to run a marketing audit.

Trusted Resources

Here you’ll find a number of trusted third party resources covering bar management, food cost controls, food and beverage cost control,bar management tips, restaurant and bar management, food cost control