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Goal setting and planning
Your Best Year Ever
This year, how about taking some time (if you haven’t done so already) to sit alone quietly and reflect on what it is you TRULY WANT to be, do, and have in your life and for your business?
Creating a compelling vision
Anyone running their own business needs a vision – a vision that motivates you, a vision to keep you going when the going gets tough, and a vision that reminds you that you are doing the right thing, and will keep you on track. Try this simple exercise to get you started.
Setting achievable goals
Don’t you wish you could set goals that you actually achieve? This takes SMART goals one step further and gets you started with the planning.
Six Simple Steps to Build your Business Plan
Creating a business plan doesn’t have to mean producing a 40 page tome. This template will take you through six key areas to review and reflect in your plan, a plan that will get you on track to realise your vision for your business.
Bognor Regis TBI spring fair presentation.ppt
Presentation slides from your Best Year Ever presentation
Cash Flow forecast
No business that wants to stay afloat should be without a cashflow forecast. This simple Excel spreadshett will give you a head start with basic formulas and headings.
Growing Your Business
57 Ways to boost your sales and get more repeat bookings for your hotel
Practical ideas for hoteliers to drive up spend per head and get more repeat boookings
77 ways to boost sales and get more repeat bookings for your restaurant
Tips, tools and strategies for restaurants to get repeat bookings and drive up spend per head
How to add value to stimulate sales
How to give people an incentive to try you out or make a return visit, and set you apart from the competition
Get your customers selling for you
There’s nothing like a testimonial or referral to endorse your hotel or restaurant. So how do you get people telling all their friends about you?
The magic matrix
We all know it is easier to sell to existing customers, but sometimes we overlook the opportunities that are in front of us. If you’ve already spent a lot of time or money developing your services and offers you want to ensure you are capitalising on that by providing that service to as many of your customers as possible. This simple tool will help you identify where you are missing opportunities and what other services (or products) you could be providing to these existing customers.
Customer Service
Get to know your customers
People are more likely to buy from people they know, like and trust. Establishing a relationship with your customers enables this to happen, and in time turns to loyalty.
How to handle complaints
Some golden rules for dealing with difficult customers and complaints
Making the most of feedback and reviews
Do you look forward to reading your online reviews, or does the very idea that someone has felt compelled to post a review fill you with dread? Getting feedback from your guests is essential to gauge whether or not what you are offering is right for your target audience. How do you get the negative feedback first hand before it reaches TripAdvisor, and how can you redress the balance of positive and negative reviews, so you welcome online reviews rather than shy away from them
Your Team
How to attract great people
At a potential cost of £1500 a time, it’s well worth giving recruitment the same respect and commitment you give to any other aspect of running your business.
How to maintain a happy and motivated team
Having a happy, motivated and productive team is key to customer service, maintaining sales and controlling costs. Conversely unenthusiastic or discontented staff will not only affect the quality of service, your sales and the day-to-day running of the operation, but will also rub off on everyone else, and ultimately lead to high labour turnover.
Handling difficult reaction
Dealing with difficult reactions is challenging, and the more experience you have the better able you are to get your message across and diffuse the situation
Recruiting staff: 7 mistake most small businesses make
Recruiting staff can be a major step for most small businesses. So how can you take this step wih confidence, knowing that you have minimised the risks?
Six Simple Steps to Effective Delegation
Why employ staff at vast expense and then not utilise them thoroughly? A recent survey by Learndirect Business found that nearly two thirds of the people surveyed felt that they had talents that were not being called upon.
How to give feedback
Do you hate giving feedback? The ability to give feedback is one of the most vital skills in management. Good feedback is highly motivational, developmental, and good for the bottom line.
Be your own coach
Quick Coaching Quiz
How does coaching work?
Get a taster for coaching with this 10 minute quiz.
The Wheel of Business
Is your business having a bumpy ride? Can’t see the wood for the trees? This exercise will help you prioritise the areas where your energies will have most impact.
Personal Values Review
Do you spend all your time doing things that give you no satisfaction, and never have time for the things that are important to you. Complete this review to get started on addressing that problem.
Choose the Right Coach for You
You can see the benefits of coaching, but don’t know how to identify the best match for you?