I wish I had had this book to hand when I started out. If you do not want to be the laughing stock of the next series of The Hotel Inspector you will want to read this book – from start to finish.

Philippe Rossiter MBA FIH FTS, Chief Executive, Institute of Hospitality

Devoid of sales and marketing jargon, this handbook is just what every manager needs ready to hand and to be dipped into regularly. The Hotel Success Handbook is an essential addition the hospitality manager’s tool kit.

Although I hate to admit it I learnt an awful lot and found it an addictive page turner.

David Curtis-Brignell, Chairman, The Tourism Society (2004-7)

It really is a ‘bible’ for the twenty-tens and I defy anyone to come up with something that is not between the covers that should be included.
Running a small business in tourism and hospitality just got a bit less scary.

Ed Rivis, author of E-Mail Marketing Dynamite and The Ultimate Web Marketing Strategy

I can’t recommend this book highly enough for any hotel owner looking to maximise not just the results they get from their web marketing, but their overall business growth and development.

Joy Huter, 5-star Bed and Breakfast owner

This is a great book to have around – like having a brainstorming team and personal business advisor constantly on hand.
A thorough and comprehensive guide.

An indispensable tool for small hotel and accommodation business owners who want an accessible guide to both traditional and online marketing.