Are you tapping into 100% potential of your management team and staff?

Do you believe your team have the potential to do more than they currently deliver? Whether you do or not the sad truth is that very few people are ever working to their full potential. So even if your team are not yet doing everything you want or need them to do the first step is to identify the reasons why. How much of this is down to lack of direction, insufficient time, poor equipment or commodities? If so there’s no point in you wasting your money on training and development. Get these things in order first (maybe our coaching and mentoring can assist with these).

But assuming all these things are in place and it’s a lack of understanding, knowledge or skills we are able to provide a wide range of management development programs.

You may be eligible for a grant of up to £1000 towards these programmes.  Find out how to apply here

Do you get frustrated when your management team don’t take responsibility for doing the things you pay them to do?

Often duty managers and supervisors in hospitality are promoted on the strength of their specific operational skills and ability rather than their man management skills. And when they move into a management role they are sometimes given little guidance on how to get the best from those they manage other than copying what they see others do or what they’ve picked up from the way that they have been managed themselves. Sadly these ‘ role models’ are not always the best examples!

Training managers and supervisors in the key skills needed to do their job effectively can help you by being more likely to

  • Boost their confidence to enable them to take responsibility without having to check with you the whole time, taking some of the pressure off you to focus on other things
  • Managing the operation in your absence enabling you to take a break when you need one
  • Get the best from their team, making them more productive, and keeping down labour costs
  • Develop a more motivated workforce, who is more willing to take on responsibility, give better customer service and take less time off sick
  • Long term, potentially provide a successor to you

Having more competent staff is not a threat – it’s a way of ensuring your business thrives and develops – even when you are sat on a beach on the other side of the world.

Find out about available grants of up to £1000 here

Are you ever concerned by the ‘attitude’ of your front line-staff?

In today’s market no one is going to want to spend their hard earned cash on poor service

Everyone in the current climate wants to ensure they are getting value for money. And as the business customers tighten the purse strings, and we rely more heavily on leisure customers, who are forking out of their own pocket, this is more so than ever.

The simple truth is that those who have the most contact and can make the biggest impression on your customers and guests are those who are usually the lowest paid and the least experienced. Does this feel right to you? Well, whether it does or doesn’t let’s at least give them the best chance they have of getting it right and getting it right first time, every time.

So how can we do this? Getting the right people helps, but once we have recruited them they need the right training: a good induction into the role, step by step training on all your procedures and giving them the skills to be competent and confident to do a good job.

Staff training is a fundamental part of delivering an outstanding service, which customers remember long after their visit. The benefits include:

  • A better understanding of business objectives and targets, so they are more likely to support you in achieving them
  • Consistency in service and what people get each time they visit, keeping your customers happy
  • More confidence to use their initiative and get things done quicker, taking the pressure off you and your managers and supervisors
  • More effective use of resources to keep wastage to a minimum and control costs
  • Knowledge and confidence to offer other services and up-sell when appropriate helping to increase sales (on the right products and services) and boost profit margins
  • More motivated team, due to clarity and confidence in their role, resulting in better customer service, increased productivity, and reduced absenteeism
  • Potential for internal promotion and development, helping to keep recruitment costs down

How much money did you invest last year in training that failed to provide the results you sought?

You are not alone if training sessions didn’t resulted in a direct benefit to the business. Real employee behavioural change, based on the training, is even harder to demonstrate in most businesses. Discouraging? Of course it is. But it doesn’t have to be this way.

So what can you do to ensure employee training is transfered to the workplace so you aren’t throwing money down the drain?

Get the training you need

Whether you need one to one training with your Head Chef, or Customer Service training for your whole team, or a series of management skills workshops for your supervisors, we can either provide the training for you or help you source a suitable provider. We’ll help you determine exactly what you need that will result in measurable difference to the bottom line.

If your numbers dictate, or you need a bespoke programme, it may be more cost-effective for us to deliver an in-house programme. In-house programs can be tailored to meet your specific training needs, and you are then in direct control of the content and timing of the training to suit you.

You want your training to stick, and be applied so being able to put the content into context and make it relevant to their job is key. Training often fails because delegates can’t relate the theory they’ve learnt back into the workplace. So discussing how things can be applied and the support they will need helps to make that transition. We can even provide back up for the line managers to enable them to follow through and check that the training can be applied back in the workplace.

We’ll set some definable objectives so you can measure its success. And most importantly determine what the training is to achieve for the business, so you can determine how much this is worth, and what results you expect to see as a result.

If you or any of your team have the skills to deliver your own programmes in house, as and when you need them, we can write the material for you, including notes, exercises, handouts and any visual support.

We also run open programmes in the southeast, which enables your team members to network with others who work in similar business.

Popular topics, which we have delivered in house, or for which we have written tailor made programmes include:

Management and supervisory programmes:

  • An introduction to management
  • Motivational management
  • Time Management & Delegation
  • Recruitment and selection skills
  • Developing your team
  • Training and coaching for performance
  • Managing Performance and Talent
  • Managing for Profit

Front of house

  • Communicating and influencing
  • Complaints handling

Kitchen

  • Menu planning and presentation
  • Food cost control
  • Purchasing

This list is by no means exhaustive.

Tell us what you need and we’ll let you know if can deliver it.

All of the above are run on a regular basis as open programmes. In addition programmes for Business Owners and General Managers include:

Business owners and General Managers

Note: you may be eligible for a grant of up to £1000 towards these programmes.  Find out how to apply here

  • Restaurant Business Basics
  • Hotel Business Basics
  • Managing Labour
  • Negotiating and Influencing
  • Business Planning
  • Managing Cash Flow
  • Building Effective Business Relationships
  • Cost Effective Marketing

How we work

If you know exactly what you want to achieve from your in house programme we will draw up a proposed outline programme straight away and give you an outline of the likely investment.

If you are not sure whether you have a training need or not, and what you need to achieve, we can come to you and conduct a training needs analysis and take it from there.

If you are just looking for an open programme for one or two members of staff, just check on the events link to see what we have running or give us a call and we can tell you if we have other clients looking for a similar programme. We wont always publicise programmes if we have a specific group of clients who are likely to take all the places, so please do call us on 01403 752487 if you can’t see what you are looking for.

Are you ready to take some action to get the training your staff need to perform to their full potential right now?

E-mail me now at  caroline@zealcoaching.com or call me on 01403 752487 or 07887 540914