January 3rd, 2012
Step 3 ~ RULES FOR SUCCESS Yesterday’s exercise probably wasn’t as pleasant as the previous part of the exercise but that is OK; we can now extract learnings from what you didn’t achieve so that you can ensure you make the next 12 months different. So we’re now going to identify your ‘Rules for [...]
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Tags: business planning, goal setting
Posted in Business management, Planning | No Comments »
January 2nd, 2012
Step 2 ~ WHERE ARE THE GAPS So, yes, some things fell through the cracks. Take a look at that, too, without the drama So the next part of the process is to look at the last 12 months and this time look at what you set out to achieve but you haven’t achieved yet. [...]
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Tags: business planning, goal setting
Posted in Business management, Planning | No Comments »
December 30th, 2011
Happy New Year! This New Year take some time to sit alone quietly and reflect on what it is you truly want to be, do, and have in your life and for your business? This process will take you around 2 hours, so a bit longer than the average throw away resolution made on New [...]
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Tags: business planning, goal setting
Posted in Grow your Business, Planning | 1 Comment »
December 9th, 2011
Your restaurant or hotel marketing for next Christmas is probably the last thing on your mind. But now is a great time to be building up material to use for next year. What better way to promote your Christmas parties than to show people having fun, and your hotel or restaurant in all its Christmas [...]
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Tags: Christmas marketing, food cost control, Hotel Marketing, restaurant marketing
Posted in Cost control, Grow your Business, Marketing | 1 Comment »
December 7th, 2011
This week the Christmas party season gets well under way. Even if you are not as busy as in previous years the chances are you’ll be taking on some extra staff. But are they an asset or a liability? If all you do is give them an order pad and tell them to get on [...]
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Tags: Customer service, hospitality training, Hotel Staff, hotel staff induction
Posted in Customer service, Leadership & Management, staff training | No Comments »
December 5th, 2011
You may not be dreaming of a White Christmas, but I’m sure you’d like a profitable one, so you don’t leave things to chance. Over the Christmas period you will inevitably have a number of guests or diners who will be coming to your hotel or restaurant the first time, so ensure you create a [...]
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Tags: building customer loyalty, Christmas bookings, first impressions, Repeat business
Posted in Customer service, Grow your Business, Marketing | No Comments »
November 11th, 2011
Part 5 in my 7 top tips for using your hotel’s activites to help market your hotel 7 Keeping it up to date There’s nothing worse than seeing a hotel website advertising something that took place six months ago; this will surely leave your prospects with the impression that you simply don’t care. Get a [...]
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November 10th, 2011
Part 4 in my 7 top tips for making the most of your hotel’s activities in marketing your hotel 6 Don’t just say it once It makes sense to include as much relevant information as possible on your hotel website, and make it media rich by including pictures and maybe even video clips. But don’t [...]
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November 9th, 2011
Here’s part 3 of my 7 top tips for making the most of your hotel’s activities in your hotel marketing 4 Work in partnership If a particular venue, event or attraction helps attract people to your hotel or your area, get to work in partnership with these organisations to provide marketing opportunities for both of [...]
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November 8th, 2011
Here’s part 2 of my 7 top tips for making the most of your hotel’s activities in your hotel marketing 2 Focus on only the most interesting One way to help market a hotel is to let your guests know what there is to do. But, when deciding what to list as ‘things to do’ [...]
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