Attention: Business Owners and Managers
The 3 key ingredients to get more repeat business
Let me ask you a question…..
Doesn’t it make you feel good when you get outstanding customer service?
- Doesn’t it tempt you to spend more?
- Aren’t you encouraged to come back a second or third time?
- Doesn’t it make you more inclined to refer that business to your family and friends?
Wouldn’t you love to have your customers feeling that way about your business, so they spend more, come back more often and recommend you to their friends and family?
Sadly this doesn’t happen by accident.
It’s estimated that over two thirds of customers will fail to return if they feel unappreciated.
This is the number one reason businesses lose customers
So to prevent this happening in your business there are 5 key ingredients you need to get in place so your team can deliver 5 star customer experiences
- Define your customer service values and what constitutes a great customer experience.
- An amazing customer journey from end to end
- A trusted team who understand your values, the part they have to play in delivering them, have the skills, knowledge and confidence to do so
- Great leadership to guide and support your team to deliver a great customer experience – consistently
- And finally systems and resources aligned to the customer experience you want to create that help – not hinder – your team to deliver this
And that’s where I can help…..
….because I help businesses keep their quality customers by helping you and your team to deliver outstanding customer experiences – consistently. So even when you’re not there you can be confident your team are giving your prospects and existing customers an experience that will create naturally loyal customers.
- you’re an independent business where the experience your customers receive impacts their perception of value?
- you want to turn casual buyers and visitors into long term naturally loyal customers?
- you’re dependent on your team to meet your customers’ expectations and impact the customer experience?
- you’d like more of your customers to spend more, come back more often or refer you to others
- and you really care about your customers and the experience they get
Then drop me an email and we’ll set up a call to see how I can help.
And if you’re not quite ready for that and would just like to get the ball rolling with a few ideas download my “21 Ways to Wow your Customers” from the green box on the right….