Special Announcement

 

 

“How would you like to get all of your team operating to 100% of their potential?”

 

In early September I will be launching a brand new on line leadership coaching programme specifically for managers and owners of hotels, and larger B & Bs and guest accommodation.

The beauty of an on line leadership coaching programme is that you can access it where ever you are in the world and at time to suit you.

The objectives of the on line coaching programme are to help you to get the most from your team by being able to:

• Delegate responsibility to your team with confidence that the job will get done to standard, even when you are not there
• Have everyone working as one team towards your short term and long term goals
• Get complete buy in and suggestions from your team to maintain standards and continually improve the customer experience
• Deal with difficult people and poor performance in a way that achieves a positive end result for everyone
• Develop your team so you have cover and successors to key people (including you) should they decide to move on
• Find the right calibre of staff when you have a vacancy, and as the business grows
  

The leadership coaching programme will be suitable for business owners who are actively involved in the day to running of the business, as well as managers, and heads of department in larger hotels.

If you’d like to learn more about the programme, or just want to join us for the initial free tele seminar in early September, just register your details here, and I’ll keep you posted as the programme evolves.

Oh, and there’ll be some considerable valuable bonuses offered to the early subscribers, so get your name on the list early as I wont be offering these to everyone!

Are you looking for ways to plug the leaks and squeeze more profit from your hotel, B&B, conference centre or restaurant?

• Perhaps you are looking for ways to get more restaurant reservations, improve your occupancy rates, or increase spend per head
• Or you’re so involved with working in the business day by day that you are unable to take that step back to work on developing a hotel strategy to develop your business for longer term growth
• Perhaps you’re looking at ways to increase your profitability to give you more long-term financial security and the potential to sell the business.
• Maybe you’re frustrated with the lack of interest or commitment from your staff and want to find ways to get the type of staff you really need.
• Do you need to put some passion back into running your business because the hours and the workload are so demanding, that it’s controlling your life, and you need a way of making things run more smoothly so you can take a break?

Zeal Coaching works specifically with hospitality businesses: Independent hotels, B&Bs, conference centres and restaurants. We can work with you to improve all the key areas of your hospitality business, providing you with the tools and the knowledge to run your business effectively and profitably.

Here’s how we can help your business

• Review your business model to enable you to capitalise on current market trends, rather than trying to capture a market that no longer exists
• Review operating practices to identify how you can reduce costs
• Identify lost sales opportunities and show you how to bring in more revenue from existing and new customers
• Help you establish systems to manage more effectively and enable you to save time, energy and money
• Train your staff be the best they can at delivering fantastic customer service whilst increasing your profit margins
• Review your management practices to enable you to get the absolute best from your team even when you’re not there
• Assess your financial management to ensure every penny is working for you and you constantly have your eye on the ball to make adjustments as and when needed, not depend on out of date statistics
• Help you define your long-term vision so that you can plan your exit strategy

Imagine having the confidence, tools and knowledge to take the next steps to make your business truly profitable.

Whether you have been successful and found that of late it’s all felt a little flat and you know you could do more.

Or you are feeling the pinch and business is slowing sliding downhill and you want to stop this trend in its tracks.

But where do you start?

• Do you cut labour costs even further and cover some duties yourself?
• How can you keep food costs down when prices are forever creeping up?
• How do you stand out to retain and attract more profitable customers when there is already so much competition out there, all offering cut price deals?
• Do you target a different market all together to capitalize on current market demands?

The trouble is when you are so involved in the business it is often difficult to assess things objectively. How do you prioritise all the things that really matter to get the result you deserve?

And even when you know exactly what needs to be done how do you find the time to do all the things that need to be done to take the business forward strategically without running yourself into the ground?

Applying a few proven principles to your business can make the difference between break even and record profits. It can mean the difference between you running around like a headless chicken picking up the pieces, and having a dependable team who run the show just as well when you’re not there. And it can make the difference between one-time customers and those that come back time and time again.

These examples are just a tiny part of what we do. It’s seldom just about one thing that drags down a business and makes such demands on your time that you wonder if it’s all worth it.

Half interested?

Have you really got what it takes to be an exceptional manager in hospitality?

Only read on if you think you fulfil these 7 important criteria

• You recognise that running a restaurant or hotel is a business, which needs focus and direction, robust systems and good management to be successful
• You want to see a marked improvement in your business over the coming months
• You recognise that to get result you are the one who needs to take some action
• You know you and your business can do much better, even if you don’t yet know how
• You realise the importance of being honest with anyone who wants to help you succeed
• You are prepared to take that metaphorical kick up the backside to get things going
• You don’t want to be working in your business every day for the rest of your life

If you have answered yes to all of these, now do something about it

Here’s how we work.

Drop me an e-mail to caroline@zealcoaching.com or give me a call on 07887 540914, giving me an indication of where you feel you need help. Give me your phone number and let me know the best times to call you.

If we think we can help, and you like the sound of what we can offer, we’ll then organise for one of us to come and visit you on site for an initial consultation. This is free and without obligation for venues in Surrey, Sussex, Hampshire and Kent. We’ll then propose the best course of action, and you can take it from there.  If you are further afield you may be more interested in our remote mentoring programmes or our e-mail courses.

Seeing as you have read so far, I’m assuming something has struck a chord. So why not drop me a line about what you’d like to improve in your business. Until you pick up the phone or drop me a line you’ll never know if we can help, will you?

E-mail me now at caroline@zealcoaching.comor call me on 01403 752487 or 07887 540914